Insaan eWarranty

Warranty Claim

Warranty Claim Procedures:

The validity of a product warranty claim under this Limited Warranty depends upon your following of these simple steps:

To make a product warranty claim please follow steps A-D:

  1. Obtain Warranty Claim Number: Call ColumbusAire Customer Service at: 1300-88-3636 to obtain a Warranty Claim Number for your unit.

  2. Packaging and Shipping: Carefully pack the product in its original carton with original packaging materials or comparable box and materials to avoid damage in shipping. For convenience in tracking your shipment, our company recommends that you ship the unit by courier service.

    All outbound and return warranty product shipping charges must be prepaid by you. Our company cannot accept freight collect shipments.

  3. Assemble and Enclose Information: Enclose the following information in an envelope and tape the envelope to the unit itself:
    1. Your Warranty Claim Number
    2. Your name, complete address and telephone number
    3. A dated sales receipt or dated Proof of Purchase
    4. A short specific description of the malfunction

  4. Ship the Product Prepaid to:
    Al-Insaan Sdn. Bhd. (687722-A) (AJL 931788)
    No.25-1, Jalan SP 2/4, Taman Serdang Perdana,
    Sek.2, 43300 Seri Kembangan,
    Selangor Darul Ehsan, Malaysia.

The Shipping Address and the Warranty Claim Number must, without exception, appear on the outside of the shipping carton.